Privacy Policy

Last updated: April 6, 2022

This Privacy Policy describes our policies and procedures on the collection, use and disclosure of Your information when you use our website and services. It tells You about Your privacy rights and how the law protects You. We use your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy. 

When you place an order directly through our website or by our contact methods (email), you agree to bound by this privacy policy. 

By visiting our website, you automatically agree to the collection of your computer’s internet protocol (IP) address to provide us with information about your browser, operating system and the geographical region in which you are visiting this website from. This information does not directly identify you nor your residential address as it only provides a general sense of where you live. 

Placing an order provides us with the following information

  • Email address: this is where we can contact you about your order/s and provide you with updates and important information. If you have agreed to sign up to newsletter (which you can opt out of), this is where you will receive our monthly newsletter. 
  • First name and last name: this allows us to differentiate between our customers and provide us with a name in which we can post your oder to. 
  • Phone number: we may in rare instances need to inform you by phone about the status of your order/s if your email is unresponsive. 
  • Address, State, Province, ZIP/Postal code, City: this is the address we will post your order/s to. 
  • Your payment details are used to authenticate payments for order/s however we do not store this information in any form. Payments are handled by PayPal whether you sign in or use credit/debit cards. Please refer to their privacy policy for more information: https://www.paypal.com/uk/webapps/mpp/ua/privacy-full

Your data is kept encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards with authenticated by Reflow (https://reflowhq.com/).

We handle the retainment and maintenance of any data of yours that is provided to us per your consent. In accordance with the Data Protection Act, we do not share, sell or modify this data without your express consent by word or digital signature. Additionally you reserve the right to request us to delete, edit or modify any information of yours that we hold. If you wish to do this, contact us.

Reflow (https://reflowhq.com/) handles the collection your data and stores it in their encrypted servers. Refer to their privacy policy here: https://reflowhq.com/privacy

We reserve the right to change and modify our privacy policy at any moment in time so please read the contents of this policy frequently of you express any concerns. If substantial changes are made, we will notify you via your preferred method of contact (email), and the changes will be made immediately. 

Finally, if you would like to access, correct, modify or delete your information from our servers then please email: info@scaledplastics.co.uk